Shipping Policy

At Shivmani Impex, we are committed to providing a seamless and enjoyable shopping experience. Our policies are designed with your convenience in mind, so we encourage you to review them carefully to make informed decisions.

We understand the importance of timely and secure delivery, which is why we partner with top-tier courier services, including Bluedart, Delhivery, XpressBees, and others. This ensures reliable and efficient delivery of your orders across India.

Should you have any questions or need assistance, our customer support team is always here to help. Your satisfaction is our priority.

Shipping Policy – Domestic Shipping Charges:

Enjoy FREE SHIPPING ACROSS INDIA on all prepaid orders on 999

Timelines

• All orders are processed and dispatched within 7–10 working days, depending on your location.

• During peak seasons, festivals, or unforeseen circumstances (e.g., political unrest or public curfews), dispatch may be delayed by an additional 3–5 days. We will notify you via email or call in case of any delays.

  Receiving Order Guidelines

● To ensure your order arrives in good condition, we recommend recording an unboxing video and taking photos with a time stamp within 48 hours of delivery.

• If you receive a damaged or opened parcel, please record a video, take photos, and do not accept the delivery.

• Send the images, video, and order number to us via email at shivmani.muffly1@gmail.com, and we will address the issue promptly.

  Process

1. After placing your order, it enters our processing system.

2. Once the item(s) pass through quality checks and are securely packed, they are handed

   over to our delivery partners.

3. You will receive a unique tracking number via email and SMS once your order is

   dispatched. Use this number to track your order on the courier partner’s website.

Payment Options

We offer secure and convenient payment methods to enhance your shopping experience:

● Razorpay: All transactions are securely processed through Razorpay for a smooth payment experience.

Credit Note Usage

• If you are issued a credit note, you will receive it on your registered email ID.

• Credit notes can only be used once on our official website and must be redeemed within

  90 days of issue.

  Additional Information

  Due to the handcrafted nature of our products and the intricate process involved in their manufacturing, occasional delays may occur. Shivmani Impex is committed to ensuring the highest quality of our products and appreciates your understanding and patience in such cases.

  Thank you for choosing Shivmani Impex. We value your trust and strive to deliver an exceptional shopping experience.